Terms & Conditions

Terms and Conditions

Last updated: 8 Oct 2026

1. About us and these terms

These terms apply to your use of cloudsandclaude.com and any purchase you make from us. By using the website or placing an order, you agree to them.

The website is operated by Clouds & Claude (ABN 12 817 211 806), a small business based in Melbourne, Victoria, Australia. In these terms, "we", "us" and "our" mean Clouds & Claude, and "you" means anyone using the website or buying from us.

If you don't agree with these terms, please don't use the website or place an order.

2. Using the website

You may use the website for personal, lawful purposes only. When using it, you agree not to:

break any law or infringe anyone else's rights
copy, scrape or resell content from the website without our written permission
interfere with the website's security or operation, or upload viruses or harmful code
give false information when placing an order or contacting us

We try to keep the website available and accurate, but we can't guarantee it will always be uninterrupted or error-free. We may update, suspend or remove any part of it at any time.

3. Products, pricing and orders

All prices are in Australian dollars (AUD) and include GST where applicable. Shipping costs are shown at checkout before you pay.

We do our best to describe and photograph our products accurately. Colours and details may look slightly different depending on your screen.

Placing an order is an offer to buy. Your order is accepted when we confirm it by email. We may decline or cancel an order, for example if a product is out of stock or a price was listed in error. If we cancel after you've paid, we'll refund you in full.

Payment must be made in full at checkout using one of the payment methods offered on the website.

4. Shipping and delivery

We ship to the addresses and regions offered at checkout. Delivery times shown are estimates, and delays by the carrier are outside our control.

Please check your delivery address carefully. We aren't responsible for orders sent to an incorrect address you provided.

If your order arrives damaged or doesn't arrive, contact us at hello@cloudsandclaude.com as soon as possible and we'll help sort it out.

5. Returns and refunds

Change-of-mind returns are offered as store credit only. As a small business, we don't give cash refunds if you simply change your mind, choose the wrong item, or no longer want it.

To request a return, email hello@cloudsandclaude.com with your order number and the reason for the return. Please contact us before sending anything back. For change-of-mind returns, items must be unused and in their original condition and packaging, and you pay the return postage.

Your rights under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Our store-credit policy does not limit these rights.

If a product has a major failure, is significantly different from its description, or isn't fit for its purpose, you're entitled to a refund or replacement, and to compensation for any other reasonably foreseeable loss or damage. If the failure is not major, you're entitled to have it repaired or replaced within a reasonable time.

For faulty items, we cover reasonable return postage.

6. Intellectual property

All content on the website, including text, photos, designs, logos and the Clouds & Claude name, belongs to us or our licensors. You may not copy, reproduce or use it for commercial purposes without our written permission. Sharing a link to our website or products is always welcome.

7. Limitation of liability

To the extent permitted by law, we aren't liable for any indirect or consequential loss arising from your use of the website or our products. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.

8. Privacy

We only collect the personal information we need to process your orders and respond to your enquiries. We won't sell your information. For details on how we handle it, see our Privacy Policy.

9. Changes to these terms

We may update these terms from time to time. The version on the website when you place an order applies to that order. The "last updated" date at the top shows when they last changed.