When will my order be shipped? Orders are shipped within 1–3 business days. During sale periods and busy times of year, this may take a little longer.

Where do you ship from? All orders are sent from metropolitan Melbourne via Australia Post.

How much is shipping? We offer Standard Post and Express Post within Australia, with costs shown at checkout. Standard Post is free on orders of $250 or more.

How do I track my order? Once your order has been dispatched, you will receive a tracking number by email. You can use it on the Australia Post tracking page.

My parcel hasn't arrived. What should I do? If your tracking hasn't updated for 5 business days, or your parcel is marked as delivered but hasn't arrived, please email hello@cloudsandclaude.com with your order number. We will work with Australia Post to locate it.

Can I change my delivery address? Please email us as soon as possible and we will do our best to help. Once an order has been dispatched, we are unable to change the address.

Do you ship internationally? Yes, we ship to Australia, New Zealand and the United Kingdom. Standard international shipping to the United Kingdom is A$20 AUD, with free standard international shipping on orders of A$500 AUD or more. For destinations outside Australia, New Zealand and the United Kingdom, please email us for a shipping quote.

How long does international delivery take? For the United Kingdom, estimated transit is 5–8 business days from dispatch. Processing takes 1–3 business days before dispatch.

Will I have to pay customs or import fees? Your order may be subject to customs duties, import taxes or fees charged by your country. These are the customer's responsibility and are not included in our prices or shipping costs.

Can I track an international order? Yes, all international orders include tracking, although updates may be limited once your parcel leaves Australia.

What are your garments made from? Fabric details for each garment are listed in its product description.

Where are your garments made? Information on where each garment is made can be found in its product description.

What sizes do you offer? We currently offer sizes XS to XL:

Size / AU size: XS / 6; S / 8; M / 10; L / 12; XL / 14.

We are working on extending our size range, so keep an eye out for more sizes soon.

How do I choose my size? Our pieces have a floaty, relaxed fit, so they are designed to sit loosely on the body. We recommend checking the size guide and fit notes in each product description. If you have any specific questions about sizing, please email hello@cloudsandclaude.com and we will be happy to help.

What if my item doesn't fit? If an item doesn't fit, you can return it within 30 days of delivery for store credit, so you can choose a different size or another piece.

How do I care for my garments? Care instructions are included in each product description and on the garment's care label.

What is your returns policy? You can return items within 30 days of delivery for store credit. Items must be unused and in their original condition and packaging, with all tags attached.

How do I make a return? Email hello@cloudsandclaude.com with your order number and "RETURN" in the subject line. A member of our team will reply with instructions on how to send your item back.

Do you offer refunds? We offer store credit rather than refunds for change-of-mind returns. As a small business, store credit helps us keep our range growing, and it is the more sustainable choice: returned items stay in circulation rather than heading to landfill.

How long is store credit valid? Store credit is valid for three years from the date of issue. It can be used across one or more orders but cannot be exchanged for cash.

Who pays for return postage? Return postage is the customer's responsibility, including for international returns.

How long does it take to receive my store credit? Once your return arrives and has been checked, your store credit will be issued within [X] business days.

Nothing in our policies limits your rights under the Australian Consumer Law.

How can I get in touch? Email us at hello@cloudsandclaude.com and a member of our team will get back to you as soon as possible.

Do you have a physical store? No, we are an online-only store. All orders are placed through our website and shipped from metropolitan Melbourne.