Shipping

Processing and dispatch

Orders are shipped within 1–3 business days.

All orders are sent from metropolitan Melbourne via Australia Post. During sale periods and busy times of year, dispatch may take a little longer.

For any shipping enquiries, please email hello@cloudsandclaude.com.

Delivery options

All prices are in Australian dollars and include GST.

International shipping

We ship to New Zealand and the United Kingdom.

United Kingdom: Standard international shipping is A$20, with free standard international shipping on orders of A$500 or more. Estimated delivery is 5–8 business days from dispatch. Please allow 1–3 business days for processing before dispatch.

For delivery outside Australia, New Zealand and the United Kingdom, please email us before placing your order. We’ll confirm whether we can ship to your location and provide a shipping quote.

International orders may be subject to customs duties, import taxes or fees charged by the destination country. These charges are the customer's responsibility and are not included in our prices or shipping costs.

Tracking is provided for all international orders, although updates may be limited once a parcel leaves Australia. For international returns, return postage is the customer's responsibility.

Tracking

All orders include tracking. You will receive a tracking number by email once your order has been dispatched, which you can use on the Australia Post tracking page.

Shipping delays

Delivery estimates are a guide only. Delays can occur during holiday periods, in remote areas, or for other reasons outside our control, and we cannot guarantee exact delivery dates. If your order is time-sensitive, we recommend choosing Express Post.

Delivery address

Please check your shipping address carefully at checkout. We are unable to change an address once an order has been dispatched, and any cost of re-sending an order due to an incorrect address will be the customer's responsibility.

Lost or missing parcels

If your tracking shows no movement for 5 business days, or your parcel is marked as delivered but hasn't arrived, please email hello@cloudsandclaude.com with your order number.